Pathmaker Consulting
IT Services with True Customer Focus
Implementation | Advisory | Coaching
Your Partner for Large-Scale IT Transformations
In the face of large-scale IT transformations, many companies find themselves at a crossroads.
For established companies and emerging startups alike, the complexity of modern IT transformations outpaces traditional approaches, leaving even the most experienced teams navigating a maze of challenges.
With the failure rate of IT projects remaining high, it's clear that conventional approaches to delivering IT solutions must be reevaluated.
Sounds familiar?
Pathmaker sharpens your IT delivery, unlocking a true customer centric focus.
Together, we craft a delivery that withstands any headwinds and integrates seamlessly into the organisation.
Pathmaker Consulting offers services to Lead, Advise and Coach your IT delivery, guided by our
Project Leadership & True Customer Focus models.
Together we will deliver your IT solution so that it can overcome any headwinds and will be integrated and adopted sustainably.
The expertise for your journey.
Project Leadership.
Project Leadership re-focuses on critical dimensions for Leaders to succeed in complex scenarios.
Project Leadership as an elevation from Project Management Practices focuses on vision, negotiation and collaboration, activating critical dimensions to navigate complex transformations.
True Customer Focus.
True Customer Focus is achieved when all layers of the Customer are understood, identified and addressed throughout the whole delivery lifecycle.
By hollisticly approaching the customer view, delivery can be designed with high precision, ensuring long lasting results.
Pathmaker Teams operate based on these models & their underlying convitions of leading principles and the mission to always strive for True Customer Focus.
The Services to shape your IT Delivery.
Our offer for your delivery, adding Pathmaker‘s dual focus on leadership principles and customer-centricity.
Implementation
Project leaders and teams, ensuring the right skills and expertise to build and guide the implementation end to end.
Advisory
Coaching
Building and advising high performing teams, enhanced by tailored frameworks and structures led by a clear vision.
Enabler for project leaders to overcome critical challenges for themselves and their teams and unlock true customer focus.
Benefits of working together
Where Pathmaker methods show the highest effect.
Rethinking your IT Delivery to team-centric methods and applying customer-centric strategies to make IT stick shows tangible impacts on measurable factors and strategic objectives alike:
Measurable
Precise requirements management and expectation alignment
Tackling 60% of cost overruns and post Go-Live adjustments.
Robust control of delays and reduction of inefficiencies
Improving 7-10% of overtime reduction and cost to value attribution of 50%.
Improved speed towards digital maturity and adoption
Boosting effect on revenue increases up to 25% and cost savings up to 28%.
Strategic
Enhanced Customer Experience
Ensuring more personalized, seamless, and engaging interactions across digital platforms.
Increased Organizational Agility
Adaptability to market changes and customer demands, maintaining a competitive edge.
Improved Business Resilience
Enabling organizations to navigate through crises more effectively and emerge stronger.
